Other Services

Kiosk Crew provides additional services beyond standard fulfillment to support Client operational needs.

Types of Additional Services

Available additional services include, but are not limited to:

• Customer Service
• Insert materials (flyers, greeting cards, samples, promotional items)
• Extra Packaging for brands without their own packaging
• Other special handling as required

Customer Service

1. Kiosk Crew provides Customer Service support for marketplace operations based on the information provided by Brand.
2. Brand is required to complete and regularly update the Product Knowledge Document as the primary reference for answering customer inquiries.
3. The Customer Service team will handle inquiries, complaints, and basic product-related questions in accordance with the approved Product Knowledge Document.
4. Any specific communication guidelines, such as greetings, tone of voice, promotions, or specific messaging, must be clearly stated in the document.
5. If there are customer inquiries beyond the available information, the Kiosk Crew team will first confirm with Brand via WhatsApp Group before providing a response.
6. For events, campaigns, or special promotions, Brand must provide a briefing at least H-7 before execution.
7. Kiosk Crew is not responsible for misinformation caused by incomplete, outdated, or inaccurate data provided by Brand.
8. Brand remains fully responsible for product claims, product warranties, and regulatory compliance of the products sold.

Extra Packaging for Brands Without Their Own Packaging

1. Kiosk Crew provides optional Extra Packaging services for Brand that does not provide its own packaging.
2. Packaging materials provided by Kiosk Crew include, but are not limited to:
   • Polymailer
   • Standard boxes (Small, Medium, Large, Extra Large)
   • Bubble wrap and additional protective materials
3. If Brand adds Protect+ as additional protection, the Protect+ fee will be charged as extra shipping security coverage.

Additional Service Terms

1. All additional services must be requested through the Kiosk Crew system and confirmed before the process begins.
2. Each additional service request will go through an evaluation process based on Kiosk Crew’s operational standards.
3. Service fees and estimated processing time will be informed to Brand and must be approved before the service is executed.
4. The use of Kiosk Crew packaging will be subject to packaging fees and fulfillment fees in accordance with applicable terms.
5. The type of packaging and handling method will be adjusted to the product characteristics to ensure safety during storage and shipment.
6. Kiosk Crew reserves the right to reject additional service requests that do not comply with operational standards, pose high risk, or are technically infeasible.
7. Kiosk Crew is not responsible for damage that occurs if Brand refuses the recommended packaging or handling procedures.